Is PEL a reliable air conditioner brand?

Most users report issues with build quality and durability, so it is generally considered less reliable than top-tier competitors.

How is the after-sales service for PEL?

The after-sales service is widely rated as very poor, with many customers complaining about slow responses and unhelpful staff.

Does PEL save electricity?

Feedback is mixed; while it uses inverter technology, some users complain about excessive power usage.

Are PEL air conditioners prone to gas leakage?

Yes, a common complaint among owners is frequent gas leakage and general build quality problems.

Is PEL cheaper than other brands?

Yes, PEL is often chosen for its low initial price, though repair costs can make it expensive in the long run.

What should I do if my PEL AC shows an error code?

Documentation for error codes is often lacking, making it difficult for users to troubleshoot without calling a technician.

PEL

3.4

67 Reviews

58%customers recommendbased on community reviews

Customer Pros

Advanced Full InverterAffordable PricingReliable CoolingHigh Energy Efficiency

Customer Cons

Frequent Coil LeakagePoor Customer Support

Community Consensus

Updated: May 2026

Modern tech features but poor build quality and terrible support.

“

While PEL offers advanced features at a low initial price, users frequently face durability issues and a complete lack of helpful after-sales service.

Verified Listing

PEL versus others

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Community Intelligence

Synthesized from social media & community discussions

Overall Rating

67 Mentions

3.4

Positive Sentiment

58%customers recommend

Based on community reviews

Feature Analysis

Community Insights

These features are synthesized from real community discussions. Click any feature to filter and view specific reviews.

Tech Features

4.0

Value for Money

3.0

Service & Support

1.0

Cooling Efficiency

3.0

Energy Usage

3.0

Build Quality

2.0

Featured Community Posts

Beware of PEL

1mo ago*Beware of PEL* We bought an air conditioner from PEL, trusting their claims of a 5-year warranty on parts and 10-year warranty on the compressor. Unfortunately, the unit stopped working within just 2 years. After contacting customer support, they sent a technician who identified the issue. However, instead of resolving it smoothly, we were later told that we need to arrange for dismantling the AC ourselves before it can be picked up for repair. So basically: • We have to hire and pay someone to dismantle the AC • Then the company takes it for repair • Then we again have to pay someone to reinstall it • And on top of that, they are charging a hefty repair fee despite the warranty When we requested that their team handle dismantling at the time of pickup, we were told: “It’s not company policy.” Honestly, what kind of policy puts all the burden on the customer? This completely defeats the purpose of having a warranty. Instead of convenience and support, we’re dealing with extra costs, effort, and unnecessary stress. This level of customer service is extremely disappointing and unacceptable. A warranty should provide peace of mind—not create more problems. Posting this so others can make informed decisions.

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pel airconditioner

5/1/2022#pel #airconditioner With all due respect, Since the past year, the #PEL AC installed at my home has not been working properly from the day first. I have called to the company to ask the help to fix the issue. . They visited at my home and just wash the outer and said sometimes it happens. It's useless and nothing difference after month I again called and shared the review about it It's new AC just 3 months back I purchased it but disappointed. However, It's all in record, it hasn’t been cooling the properly. I called your office to ask someone for help and they agreed it's not upto mark. And they assured me they would send someone to fix the problem again. No more #Pel I hope you will take notice of my complaint and provide an affirmative response soon. Best Regards, Arslan Gohar Multan

Facebook

In March 2025 I purchased 5 PEL invertor airconditioners bec...

1mo agoIn March 2025 I purchased 5 PEL invertor airconditioners because of their good after sales service. On March 31 2026 complaint for one ac was filed and the fault established is of gas leakage. On April 1 2026 they are charging for house visit, taking down the ac and my responsibility to deliver the AC at their repair center and other charges etc. I'm not buying PEL products anymore, other brands I've found to be more accommodating and helpful.

Facebook

Dawlance company C.E.O once stated:

2mo agoDawlance company C.E.O once stated: “Customer experience isn’t built in meeting rooms. It’s built where the product is actually used.” Based on that principle, I am sharing my real customer experience. I purchased an Inverter AC in April 2025 from Dawlance, which remains under warranty. Unfortunately, within months, the unit became non-functional due to internal gas leakage, as confirmed by the company’s own technician. As a customer investing over PKR 100,000 in a branded appliance, reliability and after-sales accountability are expected. This is also my second AC from the same company facing a similar issue, raising legitimate concerns about product quality and long-term performance. Despite multiple emails and follow-ups, I was informed by company representatives that replacement is not part of company policy, and the matter would proceed strictly according to the technician’s assessment. I was further advised that local weather conditions in Clifton may be responsible for the failure. the technician asked me to coordinate with neighbours for access. I conveyed this request; which is not possible. This raises an important question: If environmental conditions alone are the cause, why are other consumers in the same locality not experiencing such frequent unit failures? Private communication did not result in meaningful resolution, which has compelled me to share this feedback publicly not to criticize, but to seek fair warranty consideration. My request remains simple and reasonable: • A fair warranty review • Replacement of a faulty unit rather than repeated temporary repairs Customer trust is built after the sale through responsiveness, ownership, and responsible service delivery. I sincerely hope this concern is reviewed constructively and resolved in a manner that reflects commitment to customer confidence and product integrity. #CustomerExperience #WarrantySupport #ConsumerRights #AfterSalesService #dawlance #DawlanceAC #DawlancePakistan #DawlanceReliableHai #dawlancewashingmachine

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Pls suggest good 1.5 ton AC in Gree. Room (1215) has one sid...

2mo agoPls suggest good 1.5 ton AC in Gree. Room (12*15) has one side of direct sunlight where compressor will be placed. Other walls are covered. City Lahore I am preferring Gree because have good experience with 2-3 Gree units already installed at home. 1. Should I go for T3? Or T1 will do? 2. Has Gree discontinued Airy/Fairy series? (Visited Abid market this weekend and they only have Pular series, and everyone gives different/biased suggestions based on the old inventory they have) 3. Confused between Pular 14, Pular 21 T3 and Fairy/airy.Budget 150-200k. Can extend a bit if guaranteed high efficiency and lesser bill. 4. Is it a good decision to buy now or rates will remain the same till summer ? Edit: On second thought I am also considering Kenwood (people in this group praise kenwood but on website negative reviews be ause of amp lock). Pls suggest where can I buy Kenwood in Lahore from authorized dealer and how to claim after sale services ?

Facebook

Salam. This is my review on Gree inverter AC.

12/4/2023Salam. This is my review on Gree inverter AC. 2022 summer me fairy(inka best model) purchase kiya thaa around 1 lac 2 thousands. Haier, Orient mujhe us waqt 75-80 tak mil rahe thay but mene yahaan group me kaafi tareefain suni theen quality ki to mene kuch extra spent kar k gree purchase kia. 23 summer me card kharab hua or warranty me thaa ac. mene helpline pe call kari to pata chala k warranty sirf compressor ki hai. ab hazraat 19k ka card sale kar rahe hain jiski warranty 3 din ki hai. Conclusion: agar aaplog new AC purchase kar rahe hain to company na dekhein. koshish karein jiski warranty or after sales service achi ho wo AC purchase karain. Need Advice: ab mujhe 1 or AC purchase karna hai. PEL ya Haier ki after sales service kesi rahi jinhoone experience ki ho. Thank you in advance.

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Reviews required for PEL AC Model: 18K Super Jumbo T3

2mo agoReviews required for PEL AC Model: 18K Super Jumbo T3 I have heard its EER is around 3.8 which is good. Looking for suggestions who have this PEL ac or this specific model installed. Thanks in advance!

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How does it compare?

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Faryal Zia registered a complaint on Facebook on Apr 1

Beware of PEL

*Beware of PEL* We bought an air conditioner from PEL, trusting their claims of a 5-year warranty on parts and 10-year warranty on the compressor. Unfortunately, the unit stopped working within just 2 years. After contacting customer support, they sent a technician who identified the issue. However, instead of resolving it smoothly, we were later told that we need to arrange for dismantling the AC ourselves before it can be picked up for repair. ...

Not Durable Poor Customer Support Unreasonable Repair Policy

Syed Naqvi registered a complaint on Apr 1

PEL ACs are junk. I purchased PEL 1.5 ton split AC & it leaked in almost a year. Eventually I have to throw it after 4 leak repairs in 3 years. Now leak repair+ gas cost Rs 10k-12k. You have lesson learnt. Avoid this brand in your next purchase

Muhammad Salman asked a question on Facebook on Mar 11

Which AC (Air Condition) brand is good in 1.5 ton? Gree or Pel? Please share your experience-

Budget Friendly Latest Technology Reliable After Sales

Adnan Khan shared a recommendation on Mar 11

Based on my personal experience, I would definitely recommend PEL. Its budget friendly, comes with the latest technology, offers great quality, and their after sales service is also very reliable. You can consider these models, - PEL 18K Jumbo T3 - PEL 18K Turbo Ultimate T3

Shahryar Ahmad shared a post on Mar 11

After It Pel jumbo

Affan Subhani asked a question on Facebook on Dec 4, 2023

Salam. This is my review on Gree inverter AC.

Salam. This is my review on Gree inverter AC. 2022 summer me fairy(inka best model) purchase kiya thaa around 1 lac 2 thousands. Haier, Orient mujhe us waqt 75-80 tak mil rahe thay but mene yahaan group me kaafi tareefain suni theen quality ki to mene kuch extra spent kar k gree purchase kia. 23 summer me card kharab hua or warranty me thaa ac. mene helpline pe call kari to pata chala k warranty sirf compressor ki hai. ...

Good Reviews

Asif Rehman expressed an opinion on Dec 4, 2023

Don't buy PEL

Hamza Awan expressed an opinion on Dec 4, 2023

I got a Haier 1.5 ton 18HF Model, it's working fine, but after a few months it fan started to make noises which was rectified after minor repairs. Currently under 2 lac budget I got an Orient Ultron Hyper Model So far it's working fine. If you have the budget LG Twin Com presser and Kenwood E series are the ones to go for They're 270+ Heard good reviews about PEL Jumbo Prime as well.

Arshaanverse expressed an opinion on Facebook on Apr 9

AC Buying Advice Needed – Help Me Choose!

AC Buying Advice Needed – Help Me Choose! Planning to buy an AC and shortlisted these options. Would really appreciate your expert opinions and votes 1️⃣ Gree (1.5 Ton) • Airy GS-18AITH23W-T3...

Heavy Gauge Cooling Coil

Raza Hussain shared a recommendation on Apr 9

Worst experience with dawlance need a coil replacement in just 2 years, go for PEL one of my trusted AC technician adviced me to buy it as having a heavy guage cooling coil which makes it better than GREE, TCL, Kenwood etc. any PEL user please share your reviews here

Mohammed Shoaib Malik registered a complaint on Facebook on Apr 1

In March 2025 I purchased 5 PEL invertor airconditioners because of their good after sales service. On March 31 2026 complaint for one ac was filed and the faul

In March 2025 I purchased 5 PEL invertor airconditioners because of their good after sales service. On March 31 2026 complaint for one ac was filed and the fault established is of gas leakage. On April 1 2026 they are charging for house visit, taking down the ac and my responsibility to deliver the AC at their repair center and other charges etc. I'm not buying PEL products anymore, other brands I...

Good After Sales Service Gas Leakage Poor Service Charges Inconvenient Repair Process

Syed Naqvi registered a complaint on Apr 1

My experience with PEL is worst. A junk product. Coil leak in almost a year and got leak repair 4 times in 3 season. Eventually throw away.

BeautifulRadish6814 shared a recommendation on Facebook on Mar 10

Hello everyone i am planning to buy invertor ac for 2 rooms..one is small one is master bedroom.i need suggestion for durable, energy efficient good cooling and

Hello everyone i am planning to buy invertor ac for 2 rooms..one is small one is master bedroom.i need suggestion for durable, energy efficient good cooling and less maintainance ac.i have short listed these modelss after searching this group Gree airy 1.5 ton Pel t3 jumbo prime wifi 1 ton Or other suggestions based on your experience as i have heard bad reviews about midea, kenwood and haier.. ...

OptimisticPenguin5726 asked a question on Facebook on Feb 27

Hi, I am looking to buy two 1.5-ton inverter AC units

Hi, I am looking to buy two 1.5-ton inverter AC units ✅ T3 compressor ✅ Full 5-DC inverter ✅ Ampere lock technology...

Noor Alam shared a recommendation on Feb 28

Pel Jumbo

Minhaj Khan expressed an opinion on Feb 27

Pel

Afshan A. Razzak expressed an opinion on Facebook on Feb 25

Dawlance company C.E.O once stated:

Dawlance company C.E.O once stated: “Customer experience isn’t built in meeting rooms. It’s built where the product is actually used.” Based on that principle, I am sharing my real customer experience. I purchased an Inverter AC in April 2025 from Dawlance, which remains under warranty. Unfortunately, within months, the unit became non-functional due to internal gas leakage, as confirmed by the company’s own technician....

Ok Experience

Farzeen Malik shared a recommendation on Feb 25

Omg ,we were just going to buy 3 Dawlance units noticing their warranties .ur post just saved us ,thanku ! We have had ok experience with @pel ac ,so maybe try that

ThoughtfulWolf3139 asked a question on Facebook on Feb 17

Reviews required for PEL AC Model: 18K Super Jumbo T3

Reviews required for PEL AC Model: 18K Super Jumbo T3 I have heard its EER is around 3.8 which is good. Looking for suggestions who have this PEL ac or this specific model installed. Thanks in advance!

High Eer 80% Efficiency Wifi Enabled

Kazim Abbass shared a recommendation on Feb 17

Nops. False. Go for, 18K jumbo prime T3. It is the best model of pel. Company claims super jumbo as 70% efficient whereas 80% for jumbo prime T3. Just go for jumbo prime T3! That comes with wifi aswell.

Mahnoor Naseer expressed an opinion on Facebook on Feb 4

Assalamualaikum

Assalamualaikum I want to buy 1 ton AC for bedroom. Kindly suggest the best AC . Should i buy it right now? Which market or store is reasonable in lahore? Thank you

Gen Mode Ampere Lock

ResilientLemur4967 shared a recommendation on Feb 5

Pel

CaringRadish913 shared a recommendation on Feb 4

Pel t3 inverter jumbo prime . 1 ton With gen mode / ampare lock 🔐

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PEL

Modern tech features but poor build quality and terrible support.

PEL versus others

Overall Rating

Feature Analysis

Beware of PEL

pel airconditioner

In March 2025 I purchased 5 PEL invertor airconditioners bec...

Dawlance company C.E.O once stated:

Pls suggest good 1.5 ton AC in Gree. Room (1215) has one sid...

Salam. This is my review on Gree inverter AC.

Reviews required for PEL AC Model: 18K Super Jumbo T3

How does it compare?

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